Soft Productivity

Soft Productivity

Productivity is about adding value to outcomes achieved and in the way work is done:

Adding value to improve the effectiveness of outcomes achieved (so we are better at doing the right things).

and

Adding value to improve efficiency in the way resources are used, such as people, processes, and assets (so we are better in doing things rights).

Productivity can be measured in terms of Cost and Benefit
through both tangible and intangible measures.

The concept of productivity continues to evolve and relevant to all forms of organisation.

There are also a wide range of productivity methods available to add value at the:
      Organisational Level
      Process Level, and
      Role Level

In the table Productivity System Matrix shown on this page a wide range of "systems" based productivity methodologies are exampled. These show that most are "hard" Human Designed productivity systems, and can be either internally, or customer focused.

Because Proventive Solutions uses a Human Activity System (HAS) as the foundation for all its productivity methodologies, these productivity methodologies go beyond a focus on "hard" system activities to include "soft" social interactions that also affect the value of what is done and outcomes. Refer to the Human Activity System diagram.

A Soft Productivity PowerPoint slide show is provided for further explanation. Please click on the Soft Productivity information button.

Soft Service Methodology

Soft Service is a Soft Productivity methodology that seeks to improve services to customers, through the quality and efficiency of internal operations.

The benefit of the Soft Service approach is that improvements are driven by focusing on meeting user needs and expectations, and through this focus the value of work practices and relationships in meeting (directly and indirectly) customer requirements are improved. Customers can be "internal" and "external". Refer to the Soft Service Methodology Model.

Soft Service improvement draws on a range of contemporary methodologies to improve the value of services to recipients, and:

The value of role activities

and

The value of role contribution in interactions.

A Soft Service Methodology PowerPoint slide show is provided for futher explanation. Please click on the Soft Service Improvement button.